Reinstalling Disk Hero on a PC or U3/USB drives

John Fitzpatrick — Mon, 06 Jun 2011 08:00:58 GMT

This is a common issue when you have to rebuild a device like a PC, U3 or USB drive. These steps should help and if your still having problems go to www.diskhero.com

First remove Disk Hero software if it is still on the PC or U3 and USB users (see below images).

PC USERS: START>CONTROL PANEL>ADD/REMOVE PROGRAMS - remove Disk Hero
You should open MY COMPUTER go to c:/program files/ and make sure there is no DISK HERO folder, if there is delete it. If you have issues with this folder delete then go to TASK MANAGER (CONTROL-ALT-DELETE pressed at the same time). Once in Task Manager go to PROCESSES and press on the top left column name to resort the list alphabetically. Look for DiskHero and END PROCESS - also look for MOUNTER and END PROCESS. You can close all the windows now.
Once finished with above instructions go to www.diskhero.com and re-install Disk Hero PC version from the DOWNLOADS button along the top.
After download starts see IMAGES BELOW to continue.

U3 USERS ONLY: If Disk Hero is running RIGHT CLICK on system tray icon (down by clock) and EXIT
GO to: LAUNCH PAD>SETTINGS or MANAGE U3 PROGRAMS>DISK HERO>REMOVE PROGRAMS
Once finished go towww.diskhero.com and re-install Disk Hero PC version from the DOWNLOADS button along the top. Then continue with IMAGES BELOW

Windows 7 permission issues

John Fitzpatrick — Tue, 09 Mar 2010 10:00:10 GMT

This image explains how to fix permissions in Windows 7 so Disk Hero and Cloud Hero can run normally:

Windows Vista permission issues

John Fitzpatrick — Tue, 09 Mar 2010 09:57:29 GMT

The following image show how to fix Windows Vista permissions issues:

Norton, AVG, McAfee, Zone Alarm

John Fitzpatrick — Thu, 25 Feb 2010 11:50:09 GMT

If your inside a company check our knowledge base by searching for the word PROXY.

For personal PC Windows Firewall issues see this article:
http://www.diskhero.com/kb/KnowledgebaseArticle10497.aspx

Yes.For maximum data protection, in addition to Disk Hero online backupsoftware, we recommend that you use a firewall and virus protectionsoftware. A firewall protects your incoming and outgoingconnections from abuse by un-trusted software. There are both softwareand hardware firewalls. Some of the most popular software firewallsinclude Norton Personal Firewall (part of Norton Internet Security),ZoneAlarm, McAfee, Spygate and Tiny just to mention a few.

Typicallyyour firewall will not interfere with Disk Hero because the agent isinstalled and runs locally. Our software actually initiates theconnection to the data centers from your computer and not by a requestfrom our data centers.

Ifyou get a message that Disk Hero could not connect to the data center(e.g. the connection was refused, the data center is busy orunreachable, or a dialog box saying "Waiting to Retry", this means thatthe Disk Hero software cannot access the internet.

You will need to configure your software firewall setting to allow the following programs to run:

For PCs and USB/U3 drives:
"Disk Hero Agent” (DiskHeroU3.exe)

For Servers:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

See below for HOW-TO step by step instructions about your brand of software firewall.

NORTON

Youneed to configure your Norton / Symantec Internet Security softwarefirewall to allow Disk Hero permission to connect to the Internet.

Changes to either may prevent cause your firewall to block Disk Hero’s attempt to connect.

OpenNorton / Symantec Internet Security by clicking the system tray icon(like this image below) or Start > Programs (or All Programs)> Norton (Symantec) Internet Security.

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Todo a quick test to see if NORTON is blocking Disk Hero disable Nortonfor 5 minutes and send some files up via the Disk Hero agentapplication to verify they sent up ok.

4. Click the Personal Firewall tab (or Client Software tab for Symantec Corp Edition) in the middle of the screen.

5. Click the Configure button on the bottom right.

6. Click the Programs tab.

7. Under the Main Program Control list find

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

and set Internet Access to "Permit All".

8. Test to make sure Disk Hero will connect to the Internet.

9. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.

10. Ifyou ever see this "Program Control" screen pop up regarding any DiskHero program as listed at the top of this article such as:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

or "Disk Hero", just select "Permit" and click OK.

ZONE ALARM

1. You need to configure your ZoneLabs' ZoneAlarm software firewall to allow Disk Hero permission to connect to the Internet.

2. Changes to either may prevent and cause your firewall to block Disk Hero’s attempt to connect.

3. OpenZoneLabs' ZoneAlarm by clicking the system tray icon (like theimage below) or Start > Programs > ZoneLabs > ZoneAlarm.

4. Click the Program Control tab on the left.

5. Find any of these files:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

and set Access - Trusted and Internet to green check marks.

6. Find all of these files:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

and set Access - Trusted and Internet to green check marks.

7. Test to make sure Disk Hero will connect to the Internet.

8. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.

9. Ifyou ever see this "Program Control" screen pop up regarding any DiskHero program as listed at the top of this article such as:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

or "Disk Hero", just select "ALLOW" and click OK.

McAfee

1. You need to configure your McAfee Personal Firewall software firewall to allow Disk Hero permission to connect to the Internet.

2. Changes to either may prevent cause your firewall to block Disk Hero attempt to connect.

3. OpenMcAfee Personal Firewall by clicking the system tray icon (like theimage below) or Start > Programs > McAfee > Personal Firewall.

4. Click the Internet Access tab.

5. Find the files:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

and change Permissions to Allow Full Access.

6. Test to make sure Disk Hero will connect to the Internet.

7. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.

8. Ifyou ever see this "Program Control" screen pop up regarding any DiskHero program as listed at the top of this article such as:

"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)

or "Disk Hero", just select "Grant Access".

Ifyou are asked to retry or cancel the connection and suspect yourfirewall or router might be causing the connection problem, temporarilydisable or shut down your firewall or remove your router from thenetwork and try backing up again. A reboot may be necessary. If thebackup connection works, you know the firewall or router was the issue,and you can troubleshoot it further.

AVG

OpenAVG by right clicking on the AVG icondown by your system clock (bottomright). There should be a function to MODIFY the APPROVED list ofapplications allowed to function. Add the programs listed at the topof this article to the approved list then reboot the PC. Install DiskHero if you have not do, and you should be fine.

Newer AVG versions you can follow these image instructions:

InstantKB.NET

Reinstalling Disk Hero on a PC or U3/USB drives

Windows 7 permission issues

Windows Vista permission issues

Norton, AVG, McAfee, Zone Alarm

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