REMOTE ACCOUNT MANAGEMENT
Overview:
On the left hand side you will see the 'reseller' options. These options are only available to the master or main account. Last column says MANAGE ACCOUNT & DOWNLOAD (see image 1 below). You will see all of the options available to you for account maintenance. At the bottom you will see a list of paths backed up (a tree - see image 2 below). You can traverse the directories, and if you click on a folder with files, you can see the files just to the right and you can download them, delete them, etc.
Just above the tree view is an option to 'add a path'. You can use environment variables here, or we have 3 predefined choices for My Documents, Desktop and Favorites, or you can put in C:\program files\some program\, etc. When you hit save changes, you will see the paths that you added next to 'pending paths'. These can take up to a maximum of 30 minutes to propagate to the agents/users PC. The 30 minute delay also happens for file deletes from this screen (if you delete a file in control panel, it will still show active in the users PC agent/application for up to 30 minutes, and then it will not show).
You will also notice 'group' and 'organization'. You can create different groups for each of your branches. Then you can go to the to 'globalize' the account details screen so you can make one change and have it span across all agents/user PCs at once. Disk Hero's Remote Target application also takes into account and handles groups.
We also added a checkbox for 'Allow user to delete files'. If unchecked, the delete files option in the agent/users PC application disappears.
Included functions are:
- Ability to add outlook after account is set up (under acct. details)
- Ability to delete all version of a file from within the Web Portal
- Ability to remove a single file from the backup plan
- Ability to manage file exception list, and retry files from within Web Portal
Here are some screen images explaining how to manage account from one ccentral web login interface:
