QUESTION
Where will my files go when they are backing up?

ANSWER
Short Answer:  Your files are compressed and encrypted before they leave your local drive.  They are then stored for you on our servers.  You can retrieve the files on the right side of the screen.  When you retrieve the file it comes back to you decrypted so you do not need to do anything extra.

Email if you have any more questions.  You can also read more at www.diskhero.com

Long Answer:  Our database and web servers are located at the Oregon Via West facility.  The facility has onsite security and NOC personnel 24x7.  The main datacenter is card-key access only, managed by a gate guard, and anyone entering the datacenter has to be pre-registered.  We are located inside of a large locked cage within the datacenter.   The datacenter uses CISCO PIX firewalls for border security, and we have our own firewall behind that.  The servers are monitored 24/7 by NOC staff.

We are partnered with a large data warehousing company for the file storage.   We have multiple server complexes around the country to ensure that response time is excellent no matter where you are located, and the entire network, including the servers, is multiply redundant.  We don’t do backups because of the huge amount of data we process.  Instead, we replicate files to our other facilities so that even if an entire facility was taken out your data will still be available.  This decentralization allows us a great deal of freedom and security for your data.  On the hacking side, all data is encrypted with US government standard AES-128 bit encryption which has 3.4 x 1038  key combinations.   To put that in perspective, in the late 1990s, specialized "DES Cracker" machines were built that could recover a DES key after a few hours. In other words, by using a very sophisticated key exhaustion attack, the hardware could quickly determine which key was used to encrypt a message.  Assuming that one could build a machine that could recover a DES key in one second, then it would take that machine approximately 149 trillion (thousand-billion) years to crack a 128-bit AES key.

NOTE about Encryption: