Yes. For maximum data protection, in addition to Disk Hero online backup software, we recommend that you use a firewall and virus protection software. A firewall protects your incoming and outgoing connections from abuse by un-trusted software. There are both software and hardware firewalls. Some of the most popular software firewalls include Norton Personal Firewall (part of Norton Internet Security), ZoneAlarm, McAfee, Spygate and Tiny just to mention a few.
Typically your firewall will not interfere with Disk Hero because the agent is installed and runs locally. Our software actually initiates the connection to the data centers from your computer and not by a request from our data centers.
If you get a message that Disk Hero could not connect to the data center (e.g. the connection was refused, the data center is busy or unreachable, or a dialog box saying "Waiting to Retry", this means that the Disk Hero software cannot access the internet.
You will need to configure your software firewall setting to allow:
For PCs and USB/U3 drives:
"Disk Hero Agent” (DiskHeroU3.exe)
For Servers:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
See below for HOW-TO step by step instructions about your brand of software firewall.
NORTON
You need to configure your Norton / Symantec Internet Security software firewall to allow Disk Hero permission to connect to the Internet.
Changes to either may prevent cause your firewall to block Disk Hero’s attempt to connect.
Open Norton / Symantec Internet Security by clicking the system tray icon (like this image below) or Start > Programs (or All Programs) > Norton (Symantec) Internet Security.
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To do a quick test to see if NORTON is blocking Disk Hero disable Norton for 5 minutes and send some files up via the Disk Hero agent application to verify they sent up ok.
4. Click the Personal Firewall tab (or Client Software tab for Symantec Corp Edition) in the middle of the screen.
5. Click the Configure button on the bottom right.
6. Click the Programs tab.
7. Under the Main Program Control list find
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
and set Internet Access to "Permit All".
8. Test to make sure Disk Hero will connect to the Internet.
9. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.
10. If you ever see this "Program Control" screen pop up regarding any Disk Hero program as listed at the top of this article such as:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
or "Disk Hero", just select "Permit" and click OK.
ZONE ALARM
1. You need to configure your ZoneLabs' ZoneAlarm software firewall to allow Disk Hero permission to connect to the Internet.
2. Changes to either may prevent and cause your firewall to block Disk Hero’s attempt to connect.
3. Open ZoneLabs' ZoneAlarm by clicking the system tray icon (like the image below) or Start > Programs > ZoneLabs > ZoneAlarm.
4. Click the Program Control tab on the left.
5. Find any of these files:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
and set Access - Trusted and Internet to green check marks.
6. Find all of these files:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
and set Access - Trusted and Internet to green check marks.
7. Test to make sure Disk Hero will connect to the Internet.
8. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.
9. If you ever see this "Program Control" screen pop up regarding any Disk Hero program as listed at the top of this article such as:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
or "Disk Hero", just select "ALLOW" and click OK.
McAfee
1. You need to configure your McAfee Personal Firewall software firewall to allow Disk Hero permission to connect to the Internet.
2. Changes to either may prevent cause your firewall to block Disk Hero attempt to connect.
3. Open McAfee Personal Firewall by clicking the system tray icon (like the image below) or Start > Programs > McAfee > Personal Firewall.
4. Click the Internet Access tab.
5. Find the files:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
and change Permissions to Allow Full Access.
6. Test to make sure Disk Hero will connect to the Internet.
7. Open Disk Hero – BACKUP ICON – right click and EXECUTE BACKUP.
8. If you ever see this "Program Control" screen pop up regarding any Disk Hero program as listed at the top of this article such as:
"Disk Hero Registration" (DiskHeroRegistration.exe)
"Disk Hero Agent” (DiskHeroAgent.exe)
"Disk Hero Remote Agent” (DiskHeroRemoteAgent.exe)
"Disk Hero Server” (DiskHeroServer.exe)
"Disk Hero Executive" (DiskHeroExecutive.exe)
or "Disk Hero", just select "Grant Access".
If you are asked to retry or cancel the connection and suspect your firewall or router might be causing the connection problem, temporarily disable or shut down your firewall or remove your router from the network and try backing up again. A reboot may be necessary. If the backup connection works, you know the firewall or router was the issue, and you can troubleshoot it further.