Disk Hero

 

Come Join 39,303 Disk Hero PC Customers

Customer Username:
Password:
Need login help? click here
Disk Hero
Disk Hero
 
INSTALLING A DISK HERO VERSION:
   
HOME/HOME OFFICE USERS
For SMALL BUSINESS/RESELLERS
   
Download HOME PC Version To download and install for the first time
  any of these Business or Reseller
Download for your U3 Drive software versions you first must log into
  your web account in the top right of this
Download for your USB Drive page and open an account for each device.
   
  Download for your BUSINESS PC
   
  U3 Drive - no account needed - download now
   
  USB Drive- no account needed - download now
   
  Download for a BUSINESS SERVER
 
Click here to go to our KNOWLEDGE BASE library of articles
on how to run Disk Hero
 
UPLOAD & DOWNLOAD SPEED CHARTS - click here
 
Disk Hero seams slow sending files - click here
 
You can email us at support@diskhero.com if you have questions (our Knowledge Base is quite complete - hit SUPPORT tab above).
 
DH
Chat hours 8am PST (California) to 6PM, Monday - Friday
You can always email your question to support@diskhero.com

Common Questions:

What platforms does Disk Hero support?
Disk Hero currently supports Windows Vista, XP, and 2000, preferably with NTFS.

Most Windows Vista and XP users will be using NTFS, unless you upgraded from a previous version of Windows. If you are running Windows with a FAT32 file system,Disk Hero will be unable to back up any files that are opened or locked when the backup is run. For these types of files Disk Hero will ask you to close the application for a few moments while it copies the data and prepares it for backup. Microsoft describes how to convert FAT32 partitions to NTFS here.

Windows Server 2003 and Windows 2000 Server are only supported with Disk Hero Small Business click here for details

I have a small business. Can I back up my server for $49.95 per year?
Disk Hero PC (Home User) is for personal, non-commercial use only. If you are running a small or home-based business, please refer to our Small Business tab above.


Any suggestions on what I should back up?
Disk Hero has a bunch of suggestions about what you may want to back up in the Backup Plan. You can edit your backup plan to your liking any time. We generally recommend that you back up data that is difficult to replace, like photos, email, contacts, financial records, and office documents.


I use the 1GB free version of Disk Hero, so what happens if I fill up my quota? Is there any way to get more?
If you are using the 1GB free version, Disk Hero will continue to backing up your data once you reach your quota and you will see an additional screen asking you to chose to delete files to remain under 1GB or to make a payment for more storage space. You can wish to remain under 1GB free then open Disk Hero and selecting some items on the server window and press on DELETE FROM SERVER so the amount of data you are backing up falls below the 1GB free for 1 year account.

The easier thing is to upgrade to more space in 1GB increments or to do a PC Unlimited version for just $49.95 per year = $4.16/month, and back up all the data. Have multiple computers - look at out HUME TAB above for MULTI-PACK option.


I have LOTS of data. How long will it take to back up?
For a typical system on a typical broadband line, Disk Hero backs up data at about 2-4GB per day. But if left undisturbed on a fast connection, you can back up over 9GB in a single day. U3 and USB drives will be slower transfer speeds because of the physical limitations of the USB hardware port on your computer - it runs much slower so just expect this to effect Disk Hero and that this speed limitation is not a function of Disk Hero but a limit to the physical USB port. To read more about USB speeds click here.

You may experience faster or slower speeds depending on your connection. You may want to check your favorite bandwidth meter test to measure your broadband connection. Here is one from Speakeasy that we like to use. You will be uploading to the Disk Hero servers when you back up, so pay attention to the "Upload" part of the test results.

Click here to read more on inherent USB and U3 speed limitations

Click here to see how fast data is transferred over modems, DSL and Cable Modems


Does Disk Hero support network drives? What about external drives?
Disk Hero PC does not support network drives, but if the network drive is part of a server running Windows, then you can install Disk Hero onto that server and back up the shared drive locally. If the network drive is running on Windows Server 2003 or 2000, you will need to have our Disk Hero Small Business solution - click here for more details.

Disk Hero does support most types of external drives (including thumb drives), but only if Windows sees your external drive as "fixed." If you have a USB external Drive at home, or at your place of business then your can back it up with the following considerations:

The Disk Hero PC account for $49.95 INCLUDES 5GB of combined external device storage (3GB from a USB external drive and 1.8GB from mapped drives would be considered included in your $49.95/year PC package). If you need more space for external devices check into our HOME USER TAB and the MULTI-PACK plan. Or look at our Business Solutions click here.


What if I do not want to pre-pay for one year and pay as I go monthly?
Remember you get 1GB Free to try and use for as long as you want. Only if you need more storage will you need to decide what package is best for you. We have USB, U3 (thumb drive options), USB external drive, PC and Server options to consider. If you need a server backed up you will need to go to our Business Solutions - click here. If you have a PC, Laptop or Tablet Windows system then you can choose our Unlimited PC package for $49.95/year or $5/month. Also take a look at our MULTI-PACK option under the HOME USER tab above.


How many files can I back up?
Lots. Like tens of thousands. Note that Disk Hero will start to slow down when you try and back up hundreds of thousands of files, so don't go thinking you can back up massive source code repositories or something, because you won't be happy with the performance.


Will Disk Hero back up my entire disk drive? What about my applications and system files?
Disk Hero was made to back up your most important files (email, contacts, photos, financial's, etc.), but not your system and application files, which are easy to restore via your original CDs.

Technically, you can back up your applications and system files, but we don't advise this. This is done for what's called a "bare metal restore," which is not what Disk Hero was designed for. Typically, if your computer dies, you get new hardware, and attempting to just image your new computer with your old disk image via Disk Hero (or any other backup application for that matter) is a tricky endeavor. If you are ambitious, you are welcome to give it a shot, but it's not something we recommend or support.


What if my internet connection disconnects while backing up?
Or what if I shut off my computer in the middle of the backup?

That's not a problem. Disk Hero will just continue where it left off next time you are online.



SECURITY:

WHERE IS THE DATA STORED? click here for more info

Compliance & Validation - click here to see more details

HIPAA - Our agent software meets the encryption requirements for HIPAA transactions and file transfers via 3rd party software used for SSL encryption and file transfers. HIPPA information click here
To see more information about HIPAA press here.
To see more information on Sarbanes-Oxley Act press here.

Section 508 of the Rehabilitation Act of 1973 Compliance Statements for Disk Hero Software Products

FIPS - Disk Hero is in the process of gaining FIPS 140-1 and 140-2 (Federal Information Processing Standard) validation from the National Institute of Standards and Technology's (NIST) Cryptographic Module Validation (CMV) Program.

 

Disk Hero


Direct Connection Support for
Trouble Shooting and Training

When you need assistance and we can help you more quickly by connecting temporarily directly to your computer for trouble shooting and / or training, we have an application to make that quick.

We call it our "Flyby" application because we are just going to fly by your computer and take a look.

Here are some of the benefits of this application:

Flyby creates a secure encrypted VPN (Virtual Private Network) tunnel between your computer and our tech support

You can allow us to have mouse and keyboard control of your computer during this session

We do this while you are watching what we do on your monitor

When we are done, we will log off your computer

The Flyby software will automatically uninstall from your computer

Important: Only download this application if you are requested to do so by Disk Hero via online chat or on the telephone.

Disk Hero

 
Disk Hero